Since the British Transport Police BTP launched their 61016 text messaging service three years ago they have helped thousands of passengers at stations and on board trains across Britain who needed police assistance.
61016: BTP’s non-emergency text number
You can text the BTP on 61016 to tell them about non-emergency incidents. In an emergency always dial 999.
You can text BTP on 61016 to report non-emergency incidents, similar to the ones you would report to the 101 phone number provided by your local police force.
The text number is monitored 24/7 and, while it is not for reporting emergencies, BTP will be able to send officers if required.
When to use the text service:
Text 61016 (or call 0800 40 50 40) when you want to contact the BTP about an issue that doesn’t require an emergency response. For example, you can text when:
- You want to tell about an incident that has already happened
- You want to tell BTP about issues affecting your rail journey or your local station
- You have a general police enquiry
If your enquiry concerns buses or roads, you can contact local police anywhere in the country by dialling 101.
When to call 999:
Always dial 999 when you need an urgent police response such as:
- A crime is happening
- Someone suspected of a crime is nearby
- Someone is injured, being threatened or in danger
Your mobile service provider may issue a small charge to text 61016. The exact cost will depend on your network and tariff.
More information on 61016
BTP’s Q and A gives all the answers on using BTP’s text message service.
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